If you are experiencing emotional problems and would like advice or support, below is a list of organisations that offer professional help – for both: children and adults.
Emergency and Helpline Numbers
If you are experiencing emotional problems and would like advice or support, below is a list of organisations that offer professional help – for both: children and adults.
IN CASE OF AN EMERGENCY OR LIFE-THREATENING SITUATION
CALL 997 OR 112
The following is not an exhaustive list of all the organisations and helplines where you can get help in emotionally difficult situations.
The following information and contact numbers selected by our experts have been compiled on the basis of publicly available data provided by third parties. Consequently, Helping Hand is not responsible for the accuracy of these data, nor for the actual availability of persons for the purpose of telephone interviews or the content of the advice that will be given during them.
VIOLENCE
“Blue Line” – Polish National Helpline for Victims of Family ViolenceThe Blue Line provides psychological support, information on preventing domestic violence, including existing legal and procedural options, and contact with local support services. Visit the Blue Line website- https://www.niebieskalinia.pl/ 24h |
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Emergency Police Family Violence HelplineThe helpline is available Monday to Friday from 9.30 am to 3.30 pm (free of charge). |
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Women’s Rights Centre Helpline24-hour helpline for women in difficult situations. The cost of phonecalls to the center’s helpline will be charged according to the operator’s tariff. A representative of the center’s helpline can call you back if necessary. Legal aid is also available on Thursdays: from 11:00 am to 4:00 pm; call: 22 621 36 37. Visit the Women’s Rights Center website – https://cpk.org.pl/ 24h Helpline assistance available on Thursdays: from 11:00 am to 4:00 pm; call: 22 621 36 37. |
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Abused in churchA helpline for adult victims of sexual abuse in the church is available on Tuesdays at 7:00 pm-10:00 pm. Visit the Abused in Church website- https://zranieni.info/ Tuesdays at 7:00 pm-10:00 pm |
TEENAGERS AND CHILDREN
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Helpline for Children and Teenagers National, anonymous and free helpline run by the charity “Dajemy Dzieciom Siłę”. Visit the website of the charity Dajemy Dzieciom Siłę – https://fdds.pl/ 24h |
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Child Safety Helpline for Parents and Teachers Free and anonymous Helpline and online support for parents and teachers who need assistance and information with the prevention of, and psychological support of children experiencing problems and difficulties such as: aggression and violence at school, cyberbullying and the dangers of new technologies, sexual abuse, contact with psychoactive substances, depression and lowered mood, suicidal thoughts, eating disorders. Monsday to Fridays from 12:00 am to 3:00 pm. |
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Helpline for psychological support within the NFZ Patient Helpline (NFZ = Polish national health system) Free of charge, 24-hour patient helpline where you can ask to be connected with a psychologist. Helpline for people in quarantine, being treated for coronavirus or feeling stressed by an outbreak. 24h |
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Helpline for young people – Itaka foundation The number is addressed mainly to children, teenagers, young adults (up to 25 years of age). Psychologists are on duty from Monday to Saturday, from 11:00 to 21:00 |
ADDICTIONS
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National Helpline “Drugs and Drug Addiction” Free of charge Helpline for people affected by the consequences of drug addiction: drug users and addicts, and their relatives. Helpline is available daily from 16:00-21:00, except on public holidays. Call the National Helpline “Drugs and Drug Addiction” to get information on: the system of intervention, treatment and addresses of specific facilities. Helpline available daily from 16:00-21:00, except public holidays. |
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Helpline for addicts and their families. 24h |
CRISIS
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Crisis Intervention Centres Free help – psychological, legal, social – in crisis situations (also for people without insurance). Check the list of Crisis Intervention Centres in Poland. http://www.oik.org.pl/ |
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Helpline for Adults National Helpline for people in emotional crisis Helpline is available Mondays-Fridays from 14:00 to 22:00 |
ELDERLY PERSONS
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Helpline for Elderly Persons Helpline focusing on elderly people, lonely people and those in need of psychological support Przeciwdziała izolacji społecznej osób starszych, a jednocześnie pełni Support against social isolation of elderly people and informative and advisory assistance. Helpline available Mondyas, Wednesdays and Thursdays from 17:00 to 20:00. Alzheimer’s disease specialists on duty on Wednesdays from 14:00 to 16:00. |
LGBT+
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Lambda Association. Polish Nationwide Helpline for LGBT+ community Helpline for LGBT+ community and their families and loved ones. We ensure the anonymity of the person contacting us. Helpline is available Mondays-Fridays from 18:00 to 21:00 Mondays-Fridays from 18:00 to 21:00 |
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Charitable Organization Trans-Fuzja A nationwide NGO working on behalf of transgender people. Trans-Fuzja runs support groups, psychological consultations for transgender people and their relatives. Charitable Organization Trans-Fuzja also provides legal advice. |
